Complaints Policy


Our commitment to you

At Foster and Edwards, our customers are important to us, and believe you have a right to a fair, swift and courteous service at all times.

If you have a complaint about the service that you have received from Foster and Edwards you should put your concerns in writing to us directly. The correspondence will be acknowledged within 3 working days. The matter will then be investigated, and a full response sent to you within 15 working days.

If you feel the matter remains unresolved you need to address your complaint to the Proprietor at the office, who will conduct an investigation and respond with final view point.

In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

www.tpos.co.uk

A consumer guide for helping you resolve your dispute can be obtained from our office.